At Airway Pro, we are proud to offer FREE standard shipping on all orders worldwide—no minimum spend required.
Order Tracking & Dispatch
Every order includes end-to-end tracking. Once your parcel has been dispatched from our fulfillment center, you will receive an automated shipping confirmation email containing your tracking link and number.
Please note: Carrier tracking portals may take 24 to 48 hours to display initial status updates after dispatch.
If you have questions about your delivery status at any time, please contact our support team at [email protected].
Shipping FAQs
Can I track my order?
Yes! Every package comes with a tracking number sent via email upon dispatch. You can check your shipment status anytime on our dedicated Order Tracking Page.
Will I need to pay customs duties or taxes?
Depending on your delivery country, your parcel may be subject to local import taxes, customs duties, or handling fees assessed by your destination customs authority. These charges are determined by local governments and are the responsibility of the customer. For specific tariff rates and import regulations, please consult your local customs office.
What happens if my order is damaged or lost in transit?
We inspect and pack every pillow carefully prior to shipping. Once a parcel is handed over to the courier, handling, transit times, and delivery operations are under the carrier’s direct control.
While Airway Pro cannot assume direct liability for carrier delays, damage caused in transit, lost packages, or packages marked delivered but stolen, we are always here to advocate for our customers:
- Carrier Claims: Please contact the assigned carrier directly with your tracking number to file a claim.
- Support Assistance: Email us at [email protected] with your order number and photos of any damage. We will gladly help guide you through the carrier resolution process.
- Address Accuracy: Please verify your shipping address carefully at checkout. Airway Pro cannot be held responsible for misdeliveries or lost items resulting from inaccurate or incomplete shipping information provided during purchase.