Thank you for choosing Airway Pro. We are committed to delivering high-quality sleep solutions. Please review our policy below for returns, refunds, cancellations, and exchanges.
60-Day Return Window
Our return policy is valid for 60 days from the date you receive your order. If 60 days have passed since delivery, we cannot offer a refund or exchange.
Return Eligibility & Requirements
To qualify for a return and refund, the following criteria must be met:
- Functional Defects & Damage: Refunds are primarily granted for items that demonstrate verified functional or manufacturing defects upon arrival.
- Change of Mind: We do not offer returns or refunds for change of mind or personal preference. Exceptions are evaluated strictly on a case-by-case basis under extraordinary circumstances.
- Original Condition: The item must be in its original packaging, complete with all included accessories and protective covers.
- Proof of Purchase: A valid order number, receipt, or proof of purchase is required for all return requests.
Non-Returnable Items
For health, hygiene, and safety reasons, certain goods cannot be returned:
- Opened personal care and intimate wellness items
- Gift cards and promotional credits
- Custom-made or customized items
- Downloadable digital goods or software
To initiate a return request, please email our support team at [email protected] with your order number and clear photos/videos documenting the issue.
Order Cancellations
Because our fulfillment warehouse processes orders rapidly, cancellations are strictly time-sensitive:
- Cancellation requests are accepted within 60 minutes of placing an order.
- Cancellations apply exclusively to full-priced items.
- If you need to cancel within this 60-minute window, email us immediately at [email protected] with “CANCELLATION – [Your Order Number]” in the subject line. Once fulfillment begins, an order cannot be canceled.
Refund Process & Inspection
- Receipt & Inspection: Once your returned item arrives at our facility, our quality team inspects it to verify eligibility.
- Notification: We will send you an email confirming receipt of the package and notifying you of the approval or rejection of your claim.
- Credit Issuance: Upon approval, your refund will be processed automatically to your original method of payment within 5 to 10 business days.
Late or Missing Refunds
If your refund has been approved but has not appeared in your account:
- Check your bank account or payment app balance again.
- Contact your credit card issuer; processing and posting times can take several business days.
- Contact your bank, as additional clearing time may apply.
- If you have completed these steps and still have not received your funds, please contact us at [email protected].
Exchanges for Defective Items
We replace items exclusively if they arrive defective or damaged. If you need an exact replacement, please contact [email protected] with your order details and supporting media.
Return Shipping & Guidelines
- Customer Responsibility: Customers are responsible for all return shipping postage costs.
- Deductions: Shipping fees are non-refundable. If a return is processed, the original shipping costs incurred by Airway Pro may be deducted from your final refund amount.
- Tracking & Insurance: If you are returning an item valued over $10, we strongly advise using a trackable courier service or purchasing shipping insurance. We cannot guarantee receipt of returned items without verifiable tracking delivery confirmation.
- Final Settlement: Refunds are released only after our warehouse confirms physical receipt, successful inspection, and full compliance with the conditions listed above.